Saturday, April 30, 2011

Quality Guru - Dr. Philip B. Crosby



Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices. Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida, plant. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

In 1979, after a career at ITT, Crosby started the management consulting company Philip Crosby Associates, Inc. This consulting group provided educational courses in quality management both at their headquarters in Winter Park, Florida, and at eight foreign locations. Also in 1979, Crosby published his first business book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality. During the late 1970s and into the 1980s, North American manufacturers were losing market share to Japanese products largely due to the superior quality of the Japanese goods.
Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRFT). He would also include four major principles:
  1. the definition of quality is conformance to requirements
  2. the system of quality is prevention
  3. the performance standard is zero defects
  4. the measurement of quality is the price of nonconformance
His belief was that an organization that established a quality program will see savings returns that more than pay off the cost of the quality program: "quality is free".



Eddie Kuang
E : kuangkh@gmail.com or kuangkh@streamyx.com
M : +6012-505 2720
T : +605-805 2722
F : +605-805 2721
B : http://cqeblog.blogspot.com/
     http://asqcssbb.blogspot.com/
     http://cmqoe.blogspot.com/

W : http://www.cqetraining.com/

Saturday, April 23, 2011

Quality Guru - Dr. Kaoru Ishikawa

Dear Friends,

Below please find the information for Quality Guru - Dr. Kaoru Ishikawa for your information and reading pleasure. Enjoy!




Kaoru Ishikawa (石川 馨 Ishikawa Kaoru, July 13, 1915 - April 16, 1989) was a Japanese university professor and influential quality management innovator best known in North America for the Ishikawa or cause and effect diagram (also known as fishbone diagram) that is used in the analysis of industrial process.

Born in Tokyo, the oldest of the eight sons of Ichiro Ishikawa. In 1939 he graduated University of Tokyo with an engineering degree in applied chemistry. His first job was as a naval technical officer (1939-1941) then moved on to work at the Nissan Liquid Fuel Company until 1947. Ishikawa would now start his career as an associate professor at the University of Tokyo. He then undertook the presidency of the Musashi Institute of Technology in 1978.

In 1949, Ishikawa joined the Japanese Union of Scientists and Engineers (JUSE) quality control research group. After World War II Japan looked to transform its industrial sector, which in North America was then still perceived as a producer of cheap wind-up toys and poor quality cameras. It was his skill at mobilizing large groups of people towards a specific common goal that was largely responsible for Japan's quality-improvement initiatives. He translated, integrated and expanded the management concepts of W. Edwards Deming and Joseph M. Juran into the Japanese system.

After becoming a full professor in the Faculty of Engineering at The University of Tokyo (1960) Ishikawa introduced the concept of quality circles (1962) in conjunction with JUSE. This concept began as an experiment to see what effect the "leading hand" (Gemba-cho) could have on quality. It was a natural extension of these forms of training to all levels of an organization (the top and middle managers having already been trained). Although many companies were invited to participate, only one company at the time, Nippon Telephone & Telegraph, accepted. Quality circles would soon become very popular and form an important link in a company's Total Quality Management system. Ishikawa would write two books on quality circles (QC Circle Koryo and How to Operate QC Circle Activities).

Among his efforts to promote quality were the Annual Quality Control Conference for Top Management (1963) and several books on quality control (the Guide to Quality Control was translated into English). He was the chairman of the editorial board of the monthly Statistical Quality Control. Ishikawa was involved in international standardization activities.
1982 saw the development of the Ishikawa diagram which is used to determine root causes.
At Ishikawa's 1989 death, Juran delivered this eulogy:

There is so much to be learned by studying how Dr. Ishikawa managed to accomplish so much during a single lifetime. In my observation, he did so by applying his natural gifts in an exemplary way. He was dedicated to serving society rather than serving himself. His manner was modest, and this elicited the cooperation of others. He followed his own teachings by securing facts and subjecting them to rigorous analysis. He was completely sincere, and as a result was trusted completely.
[1]

Contributions to quality

he worked for toyota

Awards and recognition


Eddie Kuang
E : kuangkh@gmail.com or kuangkh@streamyx.com
M : +6012-505 2720
T : +605-805 2722
F : +605-805 2721
B : http://cqeblog.blogspot.com/
     http://asqcssbb.blogspot.com/
     http://cmqoe.blogspot.com/

W : http://www.cqetraining.com/